HOW WILL PREFERRED PATRON™ BENEFIT YOU?
Using Preferred Patron™, businesses will increase their customer engagement levels in profitable ways.
Our omni-channel communications, combined with rules based, auto-pilot operation, will reach the highest possible percentage of your customers, both in-store and out-of-store, keeping your brand on their mind and bringing them back 2x to 7x more often.
Simply put, operating the Preferred Patron™ Program will help you increase your bottom line through improved, positive customer relationships, higher degrees of repeat business, higher spend patterns from existing customers, increased customer feedback and more word-of-mouth referrals.
HOW TECHNICAL DO YOU NEED TO BE?
The Preferred Patron™ Program is very simply to use.
The tablet optimized interfaces are self-intuitive, require little to no training and are supplemented with a vast online video library.
Our more advanced cashier interface only requires a brief hour of your time for a complimentary "getting started" one-on-one training session with our support team.
Training needs will vary by client and largely depend on each client's specific level of interest.
Additional training is always available, as necessary.
We cater our clients through the start-up process to ensure they receive the most out of our system, including initial data uploads (if applicable) and a hand-held walk through of initial campaign, email and SMS setup.
WHAT MAKES PREFERRED PATRON™ THE LEADER IN THIS SPACE?
Preferred Patron™ has been servicing businesses successfully for over a decade!
We have invested years of continuous non-stop improvement and have incorporated the latest advancements technology has to offer into our solution.
Our vast history has afforded the Preferred Patron™ Customer Loyalty platform time to evolve through client feedback and mature beyond what is possible from the many newer competitors entering this market space of recent years.
We haven't left many stones unturned!
Our numerous five star customer reviews speak volumes and are perhaps our greatest distinguishing element!
You can find these reviews on any number of third-party software research sites, such as TrustPilot.com, Capterra.com and FeaturedCustomers.com.
WHO ARE THE BIGGEST COMPETITORS?
When you think about a loyalty program for your business, what may come to mind are products offered by a variety of name-brand, community card competitors.
That's largely because these vendors have succeeded at advocating their brand instead of their clients' brand, so they have achieved some name recognition.
It does not necessarily mean they offer the best solution for your business and it does not necessarily mean they offer you the best value for your money.
For over a decade, we have focused our efforts on building our client's brand over our own.
To that end, you won't find the Preferred Patron™ brand anywhere on your in-store collateral, in-store customer-facing devices, member web portal, email correspondences, or SMS messaging.
In fact, you won't even see mention of our name on the reverse-side fine-print of your membership cards (should you choose to leverage cards)!
It's your program. It will be reflective of you!
Over recent years, several loyalty companies with deep investment backing took note of opportunity and have ventured into the loyalty marketing space.
What we observe are many of their clients defecting and turning to us for a more complete and reliable solution, a more economical solution and, most often, for better service.
In fact, most of these vendors endure an extraordinarily high client churn rate, losing many clients after the initial contract period matures, sometimes even sooner!
If you find yourself to be one of the victims, contact us and we'll see what we can do to soften your pain as you defect.
WHY IS PREFERRED PATRON™ THE BETTER SOLUTION?
The Preferred Patron™ solution stands above the rest due to a combination of competitive pricing, simplicity of use, superior support, vast flexibility and extensive marketing capabilities.
At every level, Preferred Patron™ is a tool to help you and not restrict you!
Customer service is always competent and willing to help, allowing you to get the most of your investment.
We strive to be your solution, not your problem!
WHAT KIND OF FEATURES CAN CUSTOMERS EXPECT TO SEE IN THE NEAR FUTURE?
As technology evolves, our solution evolves.
As client demands evolve, our solution evolves.
We have been listening to our customers since 2004.
We know what works and we also know what does not work!
Our Preferred Patron™ solution is a representation of all these ideas, which have been brought forward by our clients over the past decade, and we will continue to listen and adapt.
Our goal is to be the most comprehensive solution available to any business of any size, while keeping our solution affordable and appropriately packaged for specific audiences.
As always, our primary focus is to do this while maintaining a high level of intuitiveness and ease of use.
WHICH POPULAR OR COMMON SOFTWARE DOES PREFERRED PATRON™ INTEGRATE WITH?
The Preferred Patron™ Loyalty Solution is an all-inclusive program, designed to run completely standalone or to co-exist with many point-of-sale systems.
However, when applicable, clients may optionally choose to leverage seamless integration to external email marketing sources as well as many popular POS, DMS, SMS and PMS systems.
Our system supports automated data feeds from many 3rd party system, as well, and we also offer a RESTful API for integration into proprietary websites, e-commerce systems and point-of-sale systems.
IS THERE A FREE TRIAL?
The Preferred Patron™ system is a Cloud based SaaS Loyalty Program (software-as-a-service).
To ensure our clients fully appreciate the benefits this system can provide, a significant investment is made by our expert support staff to properly customize the program to suit each client's specific needs. As a consequence, we unfortunately are not able to offer free trials or downloads. However, we do offer the next best thing! Before purchasing, every prospective client may choose to see a live interactive demonstration, which typically takes 1 to 2 hours to complete. We then get you started, quickly, with no transaction fees! Annual contracts may be cancelled, without any additional fees incurred, within the first 30 days, allowing every client the opportunity to verify our loyalty system is right for them. If not satisfied, clients may cancel at any time prior with no further obligation, and most importantly, no hassles if cancellation is chosen. We don't impose mandatory cancellation surveys or any other obstacles either.
WHAT KIND OF TRAINING IS OFFERED?
All new clients receive complimentary "getting started" training via remote "live" presentation.
A vast video tutorial library is also available to supplement and refresh.
Last but not least, customer support for how-to questions is only a phone call or email away.
WHAT IS THE IMPLEMENTATION PROCESS AND TIME-LINE?
New clients are provided simple, step-by-step software installation, getting started instructions and a simple questionnaire.
During the on-boarding phase, our customer support representatives will tailor the program based on responses in the questionnaire.
The typical time-line to launch is 1 to 3 weeks, depending on your availalble to work with our onboarding staff.
The necessary prerequisites to launch include training, setup, data on-boarding and shipping of a startup kit, if applicable, which can usually be completed in less than one week.
WHAT ARE THE SUPPORT OPTIONS?
Phone support is offered Monday through Friday, during standard business hours.
Off hours support is offered 24x7x365 via email.
Premium+ Edition customers receive priority phone and email support as part of their subscription.
Support representatives will remote dial-in, when necessary.