Customer Loyalty Software Features Customer Loyalty Software Pricing

Why Preferred Patron™ Loyalty for Customer Retention?

Preferred Patron Loyalty™ is the customer retention system for small business, mid-market, franchise, and enterprise businesses, geared to increase visit frequency, raise average order value, and grow lifetime value with loyalty + messaging + AI automation.

1-800-531-1108

  • Get to know your customers better
  • Communicate smarter & more consistently
  • Make every customer feel valued

Experience the power of

Customer Loyalty & Retention for Your Business

Our customer loyalty software helps small businesses, franchises, and multi-location brands turn first-time buyers into repeat customers and improve customer retention. Launch points, tiers, rewards, and gift cards—plus automated SMS/email campaigns—from one platform, then track retention and revenue impact in real time.

Small Business Customer Retention Case Study SMALL BUSINESS SEGMENT
Stamps + Points
Mid-Market Customer Retention Case Study MID-MARKET SEGMENT
Points + Tiers
Enterprise-Scale Customer Retention Case Study ENTERPRISE SEGMENT
Advanced KPIs

FEATURED LOYALTY PROGRAM CAPABILITIES

Point Based Rewards & Tiers POINT-BASED REWARDS & TIERS
Promotions Automation PROMOTION AUTOMATION
Digital Stamp Cards DIGITAL STAMP CARDS

PROOF & RECOGNITION

Recognized for empowering brands to drive repeat business with compliant, high-performing loyalty programs.

Rated 4.9/5 based on 100+ reviews on Capterra (as of Oct 2025).

TRUSTED BY
BUSINESSES

We are a customer-focused loyalty program company. Our loyalty program incorporates years of customer-driven input. 

Watch on Vimeo

Customer Loyalty Software FAQs

Answers to common questions about customer loyalty software, loyalty programs, and integrations.

What is customer loyalty software?

Customer loyalty software (also called loyalty program software or customer retention tools) helps businesses reward repeat customers with points, tiers, perks, and targeted offers—so you increase retention and lifetime value.

Who benefits most from loyalty program software?

Independent merchants, SMBs, mid-market brands, franchises, and enterprises—especially multi-location operators that need centralized reporting, flexible program rules, and measurable ROI.

What features should customer loyalty software include?

Look for points and tiers, cash-back or punch/stamp options, rewards and gift cards, segmentation and analytics, automated email/SMS campaigns, offer targeting, and reliable POS/eCommerce integrations with REST API support.

How does Preferred Patron™ integrate with my POS or eCommerce system?

Preferred Patron™ provides direct POS integrations, including LightSpeed Series X, Square POS, and Barnet POS. We also supply a secure REST API library, webhook callbacks, and flexible import/export tools. If your system can share order and customer data, Preferred Patron™ can track accruals, redemptions, and keep profiles in sync. Many brands start with simple daily exports before moving to real-time API.

What results can a customer loyalty program drive?

A well-designed loyalty program will increase repeat visits, purchase frequency, and average spend, while improving customer retention and customer lifetime value. Preferred Patron™ helps you launch and manage programs, automate communications, and measure revenue impact with clear reporting.